When a tour is confirmed, we will have to secure rooms by making a token advance to hotels for which we will require from you an initial deposit 20-25 % depending on the hotels and most importantly considering the time left before the start of tour. Once token advance is made, balance full payment to be made 30 days prior to arrival. If we have more than 90 days left at the time of booking, you do not have to make token advance until 60 days prior to arrival.
For a tour booked during peak season from 20 Dec-10 Jan, full payment would be required if the arrival is less than 60 days.
Cancellation of a tour after having booked and paid, following charges will be applicable
90 -61 days prior to arrival: 5 % service charge
60-31 days prior to arrival: 25 % of tour cost
Less than 30 days prior to arrival: 50 % of tour cost
Less than 07 days prior to arrival: 100 % of tour cost
Here again, no hard and fast rule and if hotels oblige to refund, we will pass onto you accordingly even for a last minute cancellation.
Even after the confirmation of the tour, there could be a slightest chance that government would increase the service tax structure and in such and event, the same would be charged as extra.
For complaints, claims or disputes relating to any products offered by Dakshin Trails will be under the jurisdiction of Ernakulam high court.